Warteschleife is a German phrase that interprets to “queue” or “ready loop” in English. It’s generally used within the context of telecommunications to discuss with a scenario the place a caller is positioned on maintain whereas ready for an obtainable agent to help them.
Warteschleife may be an necessary software for companies, because it permits them to handle name quantity and supply a greater buyer expertise. By putting callers on maintain, companies can make sure that they don’t seem to be overwhelmed with calls and that every caller receives the eye they want. Warteschleife will also be used to supply callers with details about the estimated wait time, in addition to choices for self-service.
