A softphone is a software program utility that permits customers to make and obtain telephone calls utilizing a pc or cell machine, versus a conventional {hardware} telephone. Softphones are usually used with a headset and microphone, they usually can be utilized to make calls over the web, a non-public community, or a conventional telephone line. As a result of softphones are software-based, they provide a number of benefits over {hardware} telephones, together with:
- Decrease value: Softphones are sometimes inexpensive than {hardware} telephones, as they don’t require the acquisition of bodily tools.
- Higher flexibility: Softphones can be utilized on any laptop or cell machine with an web connection, making them superb for distant staff or companies with a number of places.
- Elevated options: Softphones typically supply a wider vary of options than {hardware} telephones, together with name recording, name forwarding, and video conferencing.
Though softphones have many inherent benefits, there are additionally some potential drawbacks to contemplate, comparable to:
