Dwell chat is a web-based customer support channel that permits companies to speak with their prospects in real-time. It’s sometimes provided via a web site or cellular app, and it permits prospects to speak with a dwell consultant from the enterprise. Dwell chat can be utilized to reply questions, present help, or resolve points.
Dwell chat is a crucial customer support software for quite a few causes. First, it permits companies to supply speedy help to their prospects. This may also help to enhance buyer satisfaction and loyalty. Second, dwell chat can be utilized to resolve points rapidly and effectively. This may also help to cut back the price of customer support and enhance the general buyer expertise. Third, dwell chat can be utilized to trace buyer interactions. This knowledge can be utilized to enhance the standard of customer support and establish areas for enchancment.
