Interactive voice response (IVR) is a expertise that enables computer systems to work together with people by means of voice and keypad inputs. IVR programs are utilized in all kinds of functions, together with customer support, technical assist, and data retrieval.
IVR programs may be easy or complicated. Easy IVR programs might solely provide just a few fundamental choices, akin to directing callers to the suitable division or enjoying a recorded message. Extra complicated IVR programs might provide a variety of choices, together with self-service options that permit callers to resolve their very own points with out chatting with a stay agent.