Name circulation is a telephony time period that refers back to the path {that a} telephone name takes by a telecommunications community. It may be used to explain the circulation of a name from the caller to the referred to as get together, or it may be used to explain the circulation of a name by a name heart or different automated system. Name circulation is essential as a result of it may assist companies to enhance the effectivity of their name heart operations and to supply a greater buyer expertise.
There are lots of other ways to design a name circulation. The commonest kind of name circulation is a linear name circulation, by which the caller is introduced with a sequence of choices and is directed to the suitable vacation spot based mostly on their enter. Different sorts of name flows embrace:
