Stay chat is a real-time communication channel that permits web site guests to attach with buyer help representatives or gross sales brokers. It’s sometimes applied by means of a chat widget or button on a web site, enabling on the spot and customized help.
Stay chat gives quite a few advantages for companies, together with elevated buyer satisfaction, lead technology, improved conversion charges, and decreased help prices. It permits prospects to get their questions answered shortly and conveniently with out having to attend on maintain or ship an electronic mail. Moreover, it offers companies with priceless insights into buyer habits and preferences.