Name forking is a telephony function that permits a PBX (Personal Department Trade) to deal with incoming calls extra effectively. When a name is available in, the PBX can ahead it to a number of locations concurrently. This may be helpful for distributing calls to a crew of customer support representatives or for offering callers with quite a lot of choices, similar to gross sales, assist, or billing.
Name forking has a number of advantages. It might probably enhance customer support by making certain that callers are linked to the proper particular person or division rapidly and effectively. It might probably additionally enhance gross sales by giving callers the choice to talk to a gross sales consultant instantly. Moreover, name forking will help companies get monetary savings by decreasing the variety of unanswered calls.